Outage in Zoom
Service Degradation Affecting Zoom Chat Compose and SMS Summarisation with AI Companion
Resolved MinorIncident Report
Summary AI Generated
Zoom experienced a 48-minute service degradation affecting the Chat Compose and SMS Summarisation features within AI Companion. The root cause was identified and a fix was implemented. Both affected services were fully restored by the end of the incident.
We are currently investigating a service degradation affecting Zoom Chat Compose and SMS Summarisation with AI Companion.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
about 11 hours ago - at 10/17/2026 06:56AM
This incident has been resolved and the affected services have been restored.
MONITORING
about 11 hours ago - at 10/17/2026 06:16AM
A service degradation affecting Zoom Chat Compose and SMS Summarisation with AI Companion has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
IDENTIFIED
about 11 hours ago - at 10/17/2026 06:13AM
We have successfully identified the root cause of a service degradation affecting Zoom Chat Compose and SMS Summarisation with AI Companion.
Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
INVESTIGATING
about 11 hours ago - at 10/17/2026 06:10AM
We are currently investigating a service degradation affecting Zoom Chat Compose and SMS Summarisation with AI Companion.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
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