Chorus - Call Processing Delays

We have identified the root cause of the call processing delays and have released a fix to address. All previously recorded calls that were impacted are currently being processed and should reflect in the Chorus platform shortly.

We are currently investigating an issue impacting call processing within the Chorus application. Currently, some customers may see some calls take an extended period of time to show as recorded and processed in the Chorus application. All calls are being recorded as expected at this time and our investigation is specifically into the call processing post recording.

Thank you for your patience as we work to resolve this issue. Our Engineering team is investigating these issues urgently and we will provide updates as soon as we have them.