Third Party Vendor Outage

Our Third-Party vendor has confirmed recovery of all services, improving the intermittent latency that may have been faced on ZoomInfo Products.

As a reminder for Chorus users, you may need to reconnect your Zoom Integration. We have received reports that these connections may have been interrupted for some users due to ongoing vendor issues. If Zoom Video is disconnected, any meetings scheduled during this time likely will not have a Chorus link, and one will need to be manually added. We suggest reviewing any meetings scheduled to ensure a Chorus link is present.

We are seeing improvements from our third-party vendor and will continue to monitor the results on our end.

For Chorus users, you may need to reconnect your Zoom Integration, as we have received reports that these connections may have been interrupted for some users due to the ongoing vendor issues today. If Zoom Video is disconnected, any meetings scheduled during this time likely will not have a Chorus link, and one will need to be manually added. We suggest reviewing any meetings scheduled to ensure a Chorus link is present.

We are continuing to monitor updates from our third-party vendor as they continue with the recovery of their services. Some users may still experience intermittent issues or latency with ZoomInfo Products at this time.

Our third party vendor is experiencing recovery of their services, however, some users may still experience intermittent issues with ZoomInfo Products. During this time, users may continue to see intermittent issues and latency. We are continuing to monitor the situation actively.

Users are now able to connect with ZoomInfo Customer Support via chat as expected.

Our third party vendor is experiencing recovery of their services and performance of ZoomInfo Products is improving. During this time, users may continue to see intermittent issues and latency. We are continuing to monitor the situation actively.

Users are now able to connect with ZoomInfo Customer Support via chat as expected.

Our third party vendor is continuing to experience downtime. Users may still continue to experience intermittent issues across ZoomInfo products during this time.

Additionally, users attempting to contact ZoomInfo Customer Support will be temporarily unable to chat with a live agent during this time. Users can still contact support via email or phone, and are able to chat with our AI Chat Assistant as expected.

Our third party vendor is working toward recovery, however, users may still continue to experience intermittent issues during this time, such as delays with 2FA SMS delivery and intermittent issues with exporting data.

Additionally, users attempting to contact ZoomInfo Customer Support will be temporarily unable to chat with a live agent during this time. Users can still contact support via email or phone, and are able to chat with our AI Chat Assistant as expected.

Due to a third party outage, users may experience intermittent issues during this time, such as delays with 2FA SMS delivery and intermittent issues with exporting data.