ZoomInfo experienced a 38-minute incident where users encountered latency and errors when accessing contact data, with information failing to load properly across multiple platform areas and contact exports being unavailable. Users reported that client information was not displaying as expected during the outage. Engineering implemented a fix that restored normal contact data functionality and resolved the issue.
This incident has been resolved.
Engineering has implemented a fix and contact data should now populate as expected on ZoomInfo products. We are continuing to monitor this fix to ensure the platform is operating as expected.
We are aware of and investigating an issue that may cause latency or errors when accessing contact data on ZoomInfo platforms. During this time, contact data may not load as expected in multiple areas of the platform. Users will not be able to export contact data during this time as well.
Users report long search times, no results, and non-loading extensions, indicating a potential service outage or system failure.
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