Outage in ZoomInfo
Chorus - Video Processing Issue
Resolved MinorIncident Report
Summary AI Generated
ZoomInfo's Chorus service experienced a video processing issue where calls recorded on Monday, April 27th failed to display video content after processing, though audio and transcripts remained available. The engineering team identified the problem, deployed a fix to restore video functionality, and reprocessed all affected calls to ensure complete restoration of video, transcripts, speaker separation, and meeting summaries. The incident was fully resolved after 13.5 hours with all impacted calls successfully reprocessed.
We are aware some calls recorded Monday April, 27th are not displaying the video after the call has processed.
Our Engineering team is working to resolve this so videos appear for all impacted calls currently not displaying the video. In the meantime, audio and transcripts should still be available.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 04/29/2026 03:48AM
This incident has been resolved and all calls have been re-processed.
MONITORING
2 days ago - at 04/28/2026 08:12PM
Engineering has released a fix for the impacted calls and video should now be fully restored for calls on Monday April, 27th. We will also be reprocessing impacted calls to ensure the transcript, speaker separation, and meeting summaries are available.
IDENTIFIED
2 days ago - at 04/28/2026 02:21PM
We are aware some calls recorded Monday April, 27th are not displaying the video after the call has processed.
Our Engineering team is working to resolve this so videos appear for all impacted calls currently not displaying the video. In the meantime, audio and transcripts should still be available.
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