Outage in ZoomInfo
Neverbounce - Bulk Processing
Resolved MinorIncident Report
Summary AI Generated
ZoomInfo's Neverbounce service experienced a 4.7-hour outage affecting bulk email verification processing on both the API and standalone platform, causing issues with list uploads and significantly delayed processing times. The engineering team identified and implemented a fix, with new jobs resuming normal processing and previously stuck jobs completing over the following hours. All submitted jobs were confirmed to have processed successfully once the issue was fully resolved.
Our Engineering team is currently aware of and investigating an issue impacting jobs from processing as expected on both Neverbounce API and the standalone platform. During this time, users may have issues uploading lists, and lists may take longer to process than expected. Our Engineering team is working as quickly as possible to restore functionality. Thank you for your patience as we work to resolve this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 06/02/2026 08:58PM
Our Engineering team has confirmed that all previously submitted jobs have processed successfully on Neverbounce API and the Neverbounce platform. Jobs, such as list uploads and verification, should process as expected moving forward.
MONITORING
2 days ago - at 06/02/2026 05:54PM
Our Engineering team has identified the issue and implemented a fix. Any new jobs should now process as expected on both the Neverbounce platform and Neverbounce API. Any jobs that did not process as expected during this incident should begin to process over the next couple of hours.
Thank you for your patience as our team works to resolve this issue. We will continue to monitor and will share an update when all jobs have been processed as expected.
INVESTIGATING
2 days ago - at 06/02/2026 04:20PM
Our Engineering team is currently aware of and investigating an issue impacting jobs from processing as expected on both Neverbounce API and the standalone platform. During this time, users may have issues uploading lists, and lists may take longer to process than expected. Our Engineering team is working as quickly as possible to restore functionality. Thank you for your patience as we work to resolve this issue.
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