Outage in ZoomInfo
Neverbounce - Email Verification Latency
Resolved MinorIncident Report
Summary AI Generated
ZoomInfo's NeverBounce email verification service experienced latency issues affecting both the API and standalone platform, causing slower response times and elevated rates of unknown or invalid results. Engineers identified the problem, deployed a fix, and monitored results while reprocessing any jobs impacted during the incident. The issue was fully resolved within approximately 2.5 hours.
Our Engineering team is currently aware of and investigating an issue impacting email verification on both the Neverbounce API and the standalone platform. During this time, users may experience latency or a higher rate of unknowns or invalids when verifying emails.
Thank you for your patience while we work to resolve this issue. We will provide updates as we have them.
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 07/09/2026 11:11PM
The issue causing increased latency for email verification has been resolved.
MONITORING
8 days ago - at 07/09/2026 09:40PM
Our engineering team has implemented a fix and is currently monitoring the results. We are also working to reprocess any pending jobs that may have been impacted by the latency.
INVESTIGATING
8 days ago - at 07/09/2026 08:46PM
Our Engineering team is currently aware of and investigating an issue impacting email verification on both the Neverbounce API and the standalone platform. During this time, users may experience latency or a higher rate of unknowns or invalids when verifying emails.
Thank you for your patience while we work to resolve this issue. We will provide updates as we have them.
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