Outage in ZoomInfo
Chorus - Call Recording
Resolved MinorIncident Report
Summary AI Generated
Between 10:45am and 12:40pm ET, a subset of calls failed to record on the Chorus platform, with the outage lasting approximately 3.7 hours. Some users also received erroneous email notifications indicating their calendar integration had been disconnected, though calendar connections remained active throughout. Engineering resolved the recording issue by 12:40pm ET, with call processing delays expected through the end of the day; affected users can manually import any cloud-recorded meetings into Chorus as a workaround.
During the time frame of 10:45am to 12:40pm ET a subset of calls may not have been recorded. Our Engineering has resolved this, and calls after 12:40pm ET will be recorded as expected. In addition, you may see delays in call processing through the end of the day.
If your meeting was recorded through your video conference provider’s cloud recording, you can manually import the recording file into the Chorus platform. Instructions for this found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus
During the impacted time, some users incorrectly received an email notification stating that their calendar integration was disconnected. Your calendar connection remains active and operational; no action is needed on your part. If you do wish to verify or reconnect your calendar, please follow the steps outlined here: https://help.zoominfo.com/s/article/How-to-Connect-and-Sync-Your-Calendar
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Latest Updates ( sorted recent to last )
RESOLVED
28 days ago - at 09/02/2026 08:55PM
This incident has been resolved, however you may see delays in call processing through the end of the day.
MONITORING
28 days ago - at 09/02/2026 05:13PM
During the time frame of 10:45am to 12:40pm ET a subset of calls may not have been recorded. Our Engineering has resolved this, and calls after 12:40pm ET will be recorded as expected. In addition, you may see delays in call processing through the end of the day.
If your meeting was recorded through your video conference provider’s cloud recording, you can manually import the recording file into the Chorus platform. Instructions for this found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus
During the impacted time, some users incorrectly received an email notification stating that their calendar integration was disconnected. Your calendar connection remains active and operational; no action is needed on your part. If you do wish to verify or reconnect your calendar, please follow the steps outlined here: https://help.zoominfo.com/s/article/How-to-Connect-and-Sync-Your-Calendar
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