Outage in ZoomInfo
Neverbounce - Job Processing
Resolved MinorIncident Report
Summary AI Generated
ZoomInfo's NeverBounce platform and API experienced a ~4-hour incident where job processing was delayed or stuck, preventing jobs from completing successfully. Engineering identified the root cause and deployed a fix, restoring normal job processing, though some backlogged jobs required additional time to clear. The issue is fully resolved.
We are aware of an issue causing latency for job processing when using the Neverbounce platform and Neverbounce API. During this time, jobs may be stuck processing and may not run successfully.
Our Engineering teams are actively investigating and working toward a resolution. We appreciate your patience while we resolve this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 10/28/2026 07:31PM
The fix implemented by our Engineering team has resolved the issue. Jobs should now consistently be processing as expected on the Neverbounce platform and Neverbounce API.
Some previously impacted jobs may still be processing at this time, but should process as expected shortly.
MONITORING
2 days ago - at 10/28/2026 04:47PM
Our Engineering team has identified the issue causing latency for job processing and implemented a fix. New jobs should run as expected on the Neverbounce platform and API.
Jobs that were previously experiencing delays in processing may take some additional time to run as expected. We will continue to monitor the situation and will provide updates as needed. Thank you for your patience while our teams resolved this issue.
INVESTIGATING
2 days ago - at 10/28/2026 03:48PM
We are aware of an issue causing latency for job processing when using the Neverbounce platform and Neverbounce API. During this time, jobs may be stuck processing and may not run successfully.
Our Engineering teams are actively investigating and working toward a resolution. We appreciate your patience while we resolve this issue.
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