Outage in ZoomInfo
Chorus - Call Recording Issues
Resolved MinorIncident Report
Summary AI Generated
ZoomInfo's Chorus platform experienced intermittent call recording failures for approximately 1.9 hours. As a workaround, affected customers were advised to record calls through their video conferencing provider and manually import the files into Chorus. The incident was resolved by the engineering team with no further action required.
We are aware of issues intermittently impacting call recording for some customers. During this time, we will fall back to recording via the bot if your settings allow for that. Our Engineering team is actively investigating this issue and is working to resolve it as soon as possible.
At this time, if you do not see the bot joining your call we would recommend recording your calls through your video conference providers recording, you can then manually import the recording file into the Chorus platform. Instructions for this found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus
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Latest Updates ( sorted recent to last )
RESOLVED
about 19 hours ago - at 09/16/2026 06:35PM
This incident has been resolved.
INVESTIGATING
about 21 hours ago - at 09/16/2026 04:47PM
We are aware of issues intermittently impacting call recording for some customers. During this time, we will fall back to recording via the bot if your settings allow for that. Our Engineering team is actively investigating this issue and is working to resolve it as soon as possible.
At this time, if you do not see the bot joining your call we would recommend recording your calls through your video conference providers recording, you can then manually import the recording file into the Chorus platform. Instructions for this found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus
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