Outage in ZoomInfo
Chorus Platform | Third-Party Vendor Outage impacting services
Resolved MajorIncident Report
Summary AI Generated
A third-party vendor outage caused a 1.5-hour disruption to all Chorus services on ZoomInfo's platform. All Chorus services were affected, with calls becoming stuck in processing during the incident. Services were restored and the incident resolved, with the engineering team manually reprocessing any calls impacted by the outage.
We are currently experiencing issues with a third-party vendor that is impacting all Chorus services. During this time, we recommend that clients utilize native Zoom Recording if available.
We are actively monitoring the situation with this vendor, as well as investigation options on our end to help mitigate, and will provide updates as we receive them.
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 07/10/2026 06:26PM
The incident impacting Chorus services has been resolved. Our engineering team will continue reprocessing any calls stuck in processing.
MONITORING
7 days ago - at 07/10/2026 06:01PM
Chorus Services have been restored and our Engineering team will continue to monitor results. Our Engineering team will manually reprocess any calls that were stuck processing due to the third-party vendor outage.
INVESTIGATING
7 days ago - at 07/10/2026 05:02PM
We are currently experiencing issues with a third-party vendor that is impacting all Chorus services. During this time, we recommend that clients utilize native Zoom Recording if available.
We are actively monitoring the situation with this vendor, as well as investigation options on our end to help mitigate, and will provide updates as we receive them.
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