Outage in ZoomInfo
Chorus - Zoom Call Recording Issues
Resolved MinorIncident Report
Summary AI Generated
ZoomInfo's Chorus service experienced call recording issues for customers using Zoom streaming, lasting 4.6 hours. During the outage, the service automatically fell back to bot-based recording where possible, and users were advised to use Zoom's cloud recording with manual import as an alternative. The issue was resolved with all Zoom streaming calls confirmed to be recording properly via the notetaker bot.
We are aware of issues impacting call recording for customers using Zoom streaming. During this time, we will fall back to recording via the bot if your settings allow for that. Our Engineering team is actively investigating this issue and is working to resolve it as soon as possible.
At this time, if you do not see the bot joining your call we would recommend recording your calls through Zoom's cloud recording, you can then manually import the recording file into the Chorus platform. Instructions for this found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 04/08/2026 07:21PM
This incident has been resolved.
MONITORING
1 day ago - at 04/08/2026 05:26PM
We have confirmed all Zoom streaming calls are being recorded via the notetaker bot. For customers using Zoom streaming, you will continue to see the notetaker bot joining calls until streaming is fully restored.
INVESTIGATING
1 day ago - at 04/08/2026 02:48PM
We are aware of issues impacting call recording for customers using Zoom streaming. During this time, we will fall back to recording via the bot if your settings allow for that. Our Engineering team is actively investigating this issue and is working to resolve it as soon as possible.
At this time, if you do not see the bot joining your call we would recommend recording your calls through Zoom's cloud recording, you can then manually import the recording file into the Chorus platform. Instructions for this found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus
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