CASB - SaaS Security API Integration Issue for OpenAI (ChatGPT)

Zscaler has identified and is investigating an issue affecting CASB SaaS Security scanning for OpenAI (ChatGPT). Customers may experience delays in security scan results and related incident reporting for OpenAI content. Zscaler teams are actively investigating the issue and working to restore services. We will provide additional updates as more information becomes available. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.Latest Update - Thu, 04 Jun 2026 23:58:42 UTCZscaler has identified the cause of the issue affecting CASB SaaS Security scanning for OpenAI (ChatGPT). A fix has been developed and validated. Deployment of the fix is being performed in a phased manner during regional off-peak hours to minimize potential impact. We will continue to monitor the deployment and provide updates as progress is made or if additional information becomes available.Update - Thu, 04 Jun 2026 23:58:42 UTCZscaler has identified the cause of the issue affecting CASB SaaS Security scanning for OpenAI (ChatGPT). A fix has been developed and validated. Deployment of the fix is being performed in a phased manner during regional off-peak hours to minimize potential impact. We will continue to monitor the deployment and provide updates as progress is made or if additional information becomes available.