Network Connectivity Degradation — Mexico City I and Mexico City II Data Centers

Zscaler has detected an issue with our Mexico City I, Mexico City II datacenter and is currently investigating the matter. If you’re currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC. For more information, please refer to the following support article. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.Latest Update - Fri, 09 Oct 2026 21:08:16 UTCZscaler has identified a third-party connectivity issue affecting a subset of customers using the Mexico City I and Mexico City II data centers. Zscaler has applied a routing adjustment for return traffic while the provider works to restore the affected connectivity. Further updates will be provided as mitigation progresses.Update - Fri, 09 Oct 2026 21:08:16 UTCZscaler has identified a third-party connectivity issue affecting a subset of customers using the Mexico City I and Mexico City II data centers. Zscaler has applied a routing adjustment for return traffic while the provider works to restore the affected connectivity. Further updates will be provided as mitigation progresses.