Outage in Zscaler
Mexico City II Datacenter Issue
Resolved Minor
October 13, 2026 - Started 4 days ago
- Lasted 40 minutes
Incident Report
Summary AI Generated
Zscaler detected an issue with its Mexico City II datacenter affecting the Americas region, prompting the company to advise customers to failover to a secondary or alternate datacenter. The incident lasted approximately 40 minutes before being resolved.
Zscaler has detected an issue with our Mexico City II datacenter and is currently investigating the matter. If you’re currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC. For more information, please refer to the following support article. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.
Components affected
Zscaler AmericasTrusted by 1,000+ teams
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