Outage in Zuora

SFDC OAuth Token failures impacting Zuora to Salesforce Sync

Resolved Major
September 03, 2025 - Started 4 months ago - Lasted about 4 hours
Official incident page

Incident Report

We have observed that the Zuora to Salesforce sync is experiencing failures when attempting to get an SFDC OAuth token. Our internal team is currently investigating this issue with the highest priority.
Components affected
Zuora Production Integrations Zuora Production Integrations Zuora Production Integrations

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/04/2025 02:11AM

This incident has been resolved.

MONITORING 4 months ago - at 09/03/2025 11:29PM

We have published a Support article with steps, based on Salesforce's guidance, to help resolve this issue. Please refer to the link below: https://support.zuora.com/hc/en-us/articles/39308749618445-Failed-to-get-SFDC-oauth-token-code-400-message-error-invalid-grant-error-description-expired-access-refresh-token

INVESTIGATING 4 months ago - at 09/03/2025 10:02PM

We have observed that the Zuora to Salesforce sync is experiencing failures when attempting to get an SFDC OAuth token.

Our internal team is currently investigating this issue with the highest priority.

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