Outage in Zuora

SFDC OAuth Token failures impacting Zuora to Salesforce Sync

Resolved Major
September 03, 2025 - Started about 1 month ago - Lasted about 4 hours
Official incident page

Need to monitor Zuora outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Zuora, and never miss an outage again.
Start Free Trial

Outage Details

We have observed that the Zuora to Salesforce sync is experiencing failures when attempting to get an SFDC OAuth token. Our internal team is currently investigating this issue with the highest priority.
Components affected
Zuora Production Integrations Zuora Production Integrations Zuora Production Integrations
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/04/2025 02:11AM

This incident has been resolved.

MONITORING about 1 month ago - at 09/03/2025 11:29PM

We have published a Support article with steps, based on Salesforce's guidance, to help resolve this issue. Please refer to the link below: https://support.zuora.com/hc/en-us/articles/39308749618445-Failed-to-get-SFDC-oauth-token-code-400-message-error-invalid-grant-error-description-expired-access-refresh-token

INVESTIGATING about 1 month ago - at 09/03/2025 10:02PM

We have observed that the Zuora to Salesforce sync is experiencing failures when attempting to get an SFDC OAuth token.

Our internal team is currently investigating this issue with the highest priority.

Latest Zuora outages

Zephr Application issue - 3 months ago
A subset of our customers are intermittently experiencing error on Data Source Exports and Aqua - 3 months ago
NA Production UI degradation - 3 months ago
Intermittent 502 Errors on Zephr Production Sites - 4 months ago
UI and API errors in a subset of NA2 production tenants - 4 months ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook