Incident in 1Password
2 months ago

Degraded performance on 1password.com

Resolved Minor
We are seeing multiple reports of failed connections and issues with login to 1password.com. Our team is currently investigating the cause. We will keep updating you every 30 minutes This issue _does_ _not_ affect 1password.eu or 1password.ca
Components affected
AWS RDS (us-east-1)
Updates ( sorted recent to last )
INVESTIGATING at 04/28/2022 01:42PM

Thank you for your patience. We've completed our investigation into the performance regression and are confident the current issue has been resolved. We will continue monitoring.

INVESTIGATING at 04/28/2022 10:47AM

While 1Password.com is currently stable and operational, we will be continuing our investigations into the performance regression throughout the day. There may be further service disruption as part of our investigation. However, all passwords and customer data will remain accessible locally on your devices. We will continue to provide updates on the situation throughout the day, and thank you for your continued patience.

INVESTIGATING at 04/27/2022 02:54PM

Thank you for your patience. We have stabilized the system while we investigate the performance regression. Your devices should be syncing all data currently. We'll provide an update here when we have more details

INVESTIGATING at 04/27/2022 02:06PM

We are currently investigating an outage with 1Password.com that affects customers' ability to sync their data and access certain elements of 1Password.com. 1Password was designed to keep locally synced passwords on your device safe. We will continue updating you as we investigate.

INVESTIGATING at 04/27/2022 01:29PM

We continue to investigate an ongoing performance degradation with the 1password.com service. This does not affect 1password.ca, 1password.eu, or ent.1password.com. This also does not affect installed clients existing offline data. It does affect client sync of new items. These will sync once the degradation is resolved.

INVESTIGATING at 04/27/2022 12:52PM

We are investigating an ongoing issue with the 1password.com platform. This does not affect 1password.eu, ent.1password.com, or 1password.ca. We are reducing availability further for our investigation. Thank you for your patience.

INVESTIGATING at 04/27/2022 12:24PM

We are still seeing high amounts of failed connections with the 1password.com platform. We are investigating. Thank you for your patience, we will update you as soon as possible.

INVESTIGATING at 04/27/2022 11:56AM

We are continue to investigate the issue. Will update you again in 30 minutes

INVESTIGATING at 04/27/2022 10:42AM

We are seeing multiple reports of failed connections and issues with login to 1password.com. Our team is currently investigating the cause. We will keep updating you every 30 minutes This issue _does_ _not_ affect 1password.eu or 1password.ca

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