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Outage in 1Password

Sign-in failure in some cases due to 2FA prompt not appearing

Minor
January 23, 2026 - Started 8 days ago
Official incident page

Incident Report

Our team has identified an issue and are actively investigating where when a password is changed and an account has 2FA enabled, the 2FA prompt does not appear upon attempting to sign-in.

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Latest Updates ( sorted recent to last )
MONITORING 1 day ago - at 01/30/2026 04:55PM

To mitigate this issue, we temporarily disabled the Sign-In Attempts policy — this policy will not be in effect for those with it turned on until we resolve this issue. We are actively working on a permanent fix to resolve the issue and re-enable use of this policy. We will share another update when that work is complete.

MONITORING 2 days ago - at 01/29/2026 08:02PM

To mitigate this issue, we temporarily disabled the Sign-In Attempts policy — this policy will not be in effect for those with it turned on until we resolve this issue. We are actively working on a permanent fix to resolve the issue and re-enable use of this policy. We will share another update when that work is complete.

MONITORING 5 days ago - at 01/26/2026 09:30PM

To mitigate this issue, we've had to temporarily disable the Sign-In Attempts policy and are actively working on a permanent fix to resolve the issue and re-enable use of this policy. This policy will not be in effect for those with it turned on until we resolve this issue.

IDENTIFIED 8 days ago - at 01/23/2026 11:10PM

Our team has identified an issue where when a password is changed and an account has 2FA enabled or when the Restricted Failed Login Attempts policy is enabled with 2FA enforced, the 2FA prompt does not appear upon attempting to sign-in. We are actively working on a fix and that work will continue into early next week.

INVESTIGATING 8 days ago - at 01/23/2026 08:33PM

Our team has identified an issue and are actively investigating where when a password is changed and an account has 2FA enabled, the 2FA prompt does not appear upon attempting to sign-in.

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