Outage in Ada

Investigating issues with our Salesforce integration

Resolved Major
April 02, 2024 - Started 29 days ago - Lasted about 3 hours
Official incident page

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Outage Details

Some customers are experiencing issues with our Salesforce integration. This may be affecting chatters attempting to connect to Salesforce. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.
Components affected
Ada Zendesk Integration
Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 04/02/2024 09:24PM

We're not able to detect any errors for this incident. We will continue to work with Salesforce to ensure integration stability.

MONITORING 29 days ago - at 04/02/2024 08:23PM

The errors have dropped and our team continues to monitor the integration

INVESTIGATING 29 days ago - at 04/02/2024 07:48PM

We are seeing the instances of errors dropping. We'll continue monitoring closely and have reached out to Salesforce for further details on the errors observed.

INVESTIGATING 29 days ago - at 04/02/2024 07:46PM

We are continuing to investigate this issue.

INVESTIGATING 29 days ago - at 04/02/2024 07:18PM

We are continuing to investigate this issue.

INVESTIGATING 29 days ago - at 04/02/2024 06:50PM

We are continuing to investigate this issue.

INVESTIGATING 29 days ago - at 04/02/2024 06:21PM

Some customers are experiencing issues with our Salesforce integration. This may be affecting chatters attempting to connect to Salesforce.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.

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