Need to monitor Ada outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Ada, and never miss an outage again.
Start Free Trial
This incident has been resolved.
We are continuing to monitor for any further issues.
The generative bot behaviour has returned to normal as early escalations have been resolved. We’ll continue to work with our processor to steadily improve the quality of generated answers.
Our team has made some adjustments to improve the answer rate of the product. Some chatters may notice less accurate answers but the overall number of early escalations have decreased.
We are continuing to work on a fix for this issue.
The issue has been identified and related to one of our processors. Our team has reached out to them to report the issue.
Clients using our Generative Answers feature are seeing degraded performance in the answer generation rate. This means that chatters interacting with generative bots may be occasionally escalated to an agent when they should receive a generated answer.
Impact: some chatters interacting with Generative bots. We’re still investigating the full impact of the issue.
We'll provide an update every hour.
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 3155 services available
Integrations with
How much time you'll save your team, by having the outages information close to them?
14-day free trial · No credit card required · Cancel anytime