Outage in Aircall

Users Unable to Make or Receive Calls

Resolved Minor
May 19, 2023 - Started 5 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Between 2300 UTC 18th May and 0000 UTC 19th May, users may have experienced a greyed out `call button` on the Aircall Desktop App and were not able to make or receive calls during this time. This issue has been mitigated and and expect to provide another update in 1 hour or as soon as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 05/19/2023 02:05AM

All services impacted by an issue causing call failures have recovered and are operating as intended. This incident has been resolved.

MONITORING 5 months ago - at 05/19/2023 01:50AM

We continue to observe recovery from the issue causing call failures and we will continue to monitor to ensure full recovery. We expect to provide another update in 1 hour.

MONITORING 5 months ago - at 05/19/2023 12:54AM

Between 2300 UTC 18th May and 0000 UTC 19th May, users may have experienced a greyed out `call button` on the Aircall Desktop App and were not able to make or receive calls during this time. This issue has been mitigated and and expect to provide another update in 1 hour or as soon as more information becomes available.

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