Outage in Airship

Investigating an issue with the APIs component

Resolved Minor
April 29, 2022 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Since 9:36 AM Pacific time, we are investigating an issue involving the APIs component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Components affected
Airship APIs Airship Web Dashboard
Latest Updates ( sorted recent to last )
MONITORING almost 2 years ago - at 04/29/2022 06:02PM

We have identified the issue related to limiting access to Airship's Go Dashboard and elevated error rates in the Push API. Messages are now delivering at expected speeds and the dashboard is behaving as expected, we continue to monitor the situation.

If you have any additional questions or concerns, please contact Airship Technical Support at https://support.airship.com/

INVESTIGATING almost 2 years ago - at 04/29/2022 05:39PM

We're still investigating the issue that is limiting access to Airship's Go Dashboard and causing elevated error rates in the Push API. The dashboard errors when attempting to log in and/or access projects have decreased significantly, but may still occur intermittently.
We are still seeing push API errors, and our engineering team is actively working to resolve this issue.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns

INVESTIGATING almost 2 years ago - at 04/29/2022 04:54PM

We're currently investigating an issue that is limiting access to Airship's Go Dashboard and causing elevated error rates in the Push API. Users may see a "System Currently Unavailable" message and 5xx errors when attempting to log in and access projects, as well as experience delays or errors in the arrival of/sending messages.
Our engineering team is working to resolve the issue. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns

INVESTIGATING almost 2 years ago - at 04/29/2022 04:36PM

Since 9:36 AM Pacific time, we are investigating an issue involving the APIs component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

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