Outage in Airship
Investigating an issue with the Airship connector to Salesforce Marketing Cloud (SFMC) Journey Builder component
Resolved Minor
September 10, 2026 - Started 2 days ago
- Lasted about 10 hours
Incident Report
Summary AI Generated
Starting at 6:00am UTC on September 10, the Airship connector to Salesforce Marketing Cloud's Journey Builder component experienced an issue causing 500 errors, affecting the APIs for approximately 9.6 hours. The engineering team investigated and resolved the issue by 8:37am UTC, with monitoring continuing afterward.
Since 6:00am UTC we are experiencing an issue involving the Journey Builder component in the Salesforce Marketing Cloud Connector.Customers may notice 500 errors.Our engineering team is working to resolve the issue.We will update our status page with additional affected components (if necessary) as soon as we have more information.Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Components affected
Airship APIsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
2 days ago - at 09/10/2026 08:37AM
[in progress]
We have resolved the issue impacting the Journey Builder component in the Salesforce Marketing Cloud Connector. We are continuing to monitor.
2 days ago - at 09/10/2026 08:11AM
Our engineering team is still investigating the Airship - SFMC connector issue impacting the Journey Builder.We’ll share an update when more information is available.Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
2 days ago - at 09/10/2026 06:41AM
Since 6:00am UTC we are experiencing an issue involving the Journey Builder component in the Salesforce Marketing Cloud Connector.Customers may notice 500 errors.Our engineering team is working to resolve the issue.We will update our status page with additional affected components (if necessary) as soon as we have more information.Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
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