Outage in Airship
In-App and Scenes Automation limits removed
Resolved Minor
October 07, 2026 - Started 4 days ago
- Lasted about 9 hours
Incident Report
Summary AI Generated
**Airship – In-App Messaging Automation Limits Removed** On October 7, 2026, starting at 1:00 PM UTC, an issue caused In-App Messaging and Scenes Automation limits to be cleared, affecting Mobile Messaging for companies with impressions billing enabled. Airship's engineering team identified the root cause within approximately 4 hours and restored the previous message limits, with full propagation expected within an hour. The incident lasted roughly 9.4 hours in total before being resolved.
Since 2026-10-07 13:00:00 UTC, we have been investigating an issue that resulted in the clearing of In-App Messaging limits.Our engineering team is working to identify and resolve this matter.We will update our status page as soon as we have more information.Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.
Components affected
Airship Mobile MessagingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
4 days ago - at 10/07/2026 05:04PM
[in progress]
Our engineering team has found the source of the issue, and confirmed it is only limited to companies with impressions billing enabled.Previous Message limits have been restored, and may take up to an hour to fully propagate.We are currently monitoring the system.Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.
4 days ago - at 10/07/2026 03:36PM
Since 2026-10-07 13:00:00 UTC, we have been investigating an issue that resulted in the clearing of In-App Messaging limits.Our engineering team is working to identify and resolve this matter.We will update our status page as soon as we have more information.Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.
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