Outage in Airship

Investigating an issue with the APIs component

Resolved Minor
May 31, 2022 - Started over 3 years ago - Lasted about 4 hours
Official incident page

Incident Report

Since 6:17 AM Pacific time, we are investigating an issue involving the APIs component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Components affected
Airship APIs

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 05/31/2022 05:23PM

We are currently monitoring the issue involving the Channel Registration API. 5xx errors have decreased dramatically but may still occur intermittently. Requests can be safely retried, and requests via devices with our SDK should retry automatically as well.

If you have any additional questions or concerns, please contact Airship Technical Support at https://support.airship.com/

INVESTIGATING over 3 years ago - at 05/31/2022 03:39PM

We are still investigating an issue involving our Channel Registration API. Users may still notice 5xx errors when attempting to use this API.

Our engineering team is actively working to resolve this issue.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

INVESTIGATING over 3 years ago - at 05/31/2022 01:41PM

As of 6:17 AM Pacific Time, we're currently investigating an issue limiting the access to our Channel Registration API that's causing error rates. Users may see 5xx errors when attempting to use this API, with the impact of new devices remaining unregistered.

Our engineering team is working to resolve the issue. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

INVESTIGATING over 3 years ago - at 05/31/2022 01:17PM

Since 6:17 AM Pacific time, we are investigating an issue involving the APIs component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

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