Outage in Altapay

In-Store authorisation server offline

Resolved Minor
February 26, 2024 - Started 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating a possible issue with physical terminals in store where some hareware models are reporting the authorisation server as offline or transactions being rejected.
Components affected
Altapay Processing
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/26/2024 03:30PM

We have not been able to identify any general issue with the in-store terminal processing so this incident is considered to be solved.

INVESTIGATING 2 months ago - at 02/26/2024 02:33PM

We are currently investigating a possible issue with physical terminals in store where some hareware models are reporting the authorisation server as offline or transactions being rejected.

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