Outage in Altmetric

Delays in data updates/processing for Altmetric Explorer

Resolved Minor
November 16, 2022 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

There is currently a delay in data processing impacting the Altmetric Explorer. The specific issues involved have been identified and our engineers are currently working to resolve the situation with a data refresh to follow once this has been fully resolved. We will update this incident before 3PM UTC
Components affected
Altmetric Explorer for Institutions Altmetric Explorer for Publishers Altmetric Data Processing
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/16/2022 04:54PM

The Altmetric Explorer data has now been refreshed and confirmed. Altmetric staff will continue to monitor all services and complete a post-incident review. We thank our customers for their patience while we resolved the issue and apologise again for any disruption. There'll be no further updates to this incident.

MONITORING over 1 year ago - at 11/16/2022 02:34PM

The root cause of this issue has been resolved, a fix implemented and the data processing for the Altmetric Explorer is now in progress.
We anticipate that the data in the explorer will be refreshed in approximately two hours. Data accessed via the Details Pages and Details Page API are unaffected. We'd like to apologise for any disruption this may have caused. Our next update will be before 1700 (5pm) UTC.

IDENTIFIED over 1 year ago - at 11/16/2022 02:03PM

There is currently a delay in data processing impacting the Altmetric Explorer. The specific issues involved have been identified and our engineers are currently working to resolve the situation with a data refresh to follow once this has been fully resolved. We will update this incident before 3PM UTC

Latest Altmetric outages

Altmetric Explorer data delays - 2 months ago
Altmetric Details Page API downtime - 6 months ago
Intermittent access issues to Altmetric Explorer - 9 months ago
Altmetric Explorer functionality issues - 11 months ago
Explorer delay in data processing - about 1 year ago

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