Is Altmetric down?

Altmetric current official status is Up and running

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Altmetric Latest Stats, Incidents, and Reports

0
Incidents in the last 7 days
0
Incidents in the last 30 days
Reports in the last 12 hours

Resolved Explorer delay in data processing

We are currently investigating the root cause of an issue which is causing: New mentions are not visible in the Altmetric Explorer since 23:59 on 19th Oct Research outputs that have not previously been mentioned, have not appeared in the Altmetric Explorer since 23:59 on 19th Oct The Altmetric score on Publisher badges may not match the score within the Altmetric Explorer Altmetric searches may not be as performant as customers would normally experience The explorer database is usually updated on a nightly basis, this means that one update is currently missing for customers.

Resolved ISP Network Outage

We are currently investigating a widespread outage affecting all of our services that seems to be due to a complete network outage of our main datacenter ISP.

Resolved Altmetric outage affecting multiple services

We are currently investigating an issue that is affecting multiple services. Our Incident Team is investigating and we will report back in 30 minutes.

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FAQ

Is Altmetric down?
Altmetric seems to be up and running. We're updating the status regularly.
I'm having issues with Altmetric, but the status is OK. What's going on?
There are a few things you can try:
How can I be notified when Altmetric is having issues?
You can subscribe for updates on the official status page or create an account in IsDown. We will send you an email, Slack, or Discord in real-time when Altmetric has issues.
Why IsDown?
We want to keep you updated on the status of the services that impact your company. You get a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
What happens when I create an account?
You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service.
How can I pay for a subscription?
You can go to the Billing section in your account, and choose one of the plan. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
Can I get a refund?
We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
You are missing one of the services I use. Can you add it?
Sure thing! Just contact us, and we'll add it ASAP. Some services are more straightforward to add than others, but we're going to work to find the best solution.

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