Resolved Altmetric outage affecting multiple services
We are currently investigating an issue that is affecting multiple services. Our Incident Team is investigating and we will report back in 30 minutes.
Resolved Data Processing Delays - new mention processing
Our data processing infrastructure is operating with reduced resilience which is causing a slight delay when processing new Mentions. Customers may notice Mentions taking a little longer than usual to appear. No data has been lost and the system should be caught up shortly.
Resolved Altmetric API and Detail Pages outage
We have currently identified a fault with one of the database systems backing the Altmetric API which is causing an outage for this application as well as for the Altmetric Detail Pages. We are currently working to remedy the fault and hope to have these systems operational shortly. Updates will be posted as the situation evolves.
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