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Altmetric Outages
Resolved Major Altmetric Explorer and Detail Pages outage
We are currently investigating an issue that is affecting the Explorer & Detail Pages. Our Incident Team is investigating and we will report back in 30 minutes.
Resolved Minor Explorer delay in data processing
We are currently investigating the root cause of an issue which is causing: New mentions are not visible in the Altmetric Explorer since 23:59 on 19th Oct Research outputs that have not previously been mentioned, have not appeared in the Altmetric Explorer since 23:59 on 19th Oct The Altmetric score on Publisher badges may not match the score within the Altmetric Explorer Altmetric searches may not be as performant as customers would normally experience The explorer database is usually updated on a nightly basis, this means that one update is currently missing for customers.
Resolved Major ISP Network Outage
We are currently investigating a widespread outage affecting all of our services that seems to be due to a complete network outage of our main datacenter ISP.
Resolved Minor Altmetric outage affecting multiple services
We are currently investigating an issue that is affecting multiple services. Our Incident Team is investigating and we will report back in 30 minutes.
Resolved Minor Data Processing Delays - new mention processing
Our data processing infrastructure is operating with reduced resilience which is causing a slight delay when processing new Mentions. Customers may notice Mentions taking a little longer than usual to appear. No data has been lost and the system should be caught up shortly.
Altmetric Components Status
"I spend 2 hours trying to solve an issue and then realize it's due to an [EXTERNAL SERVICE] outage"
Every engineer at some point in time
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Step 1 Create an account
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Frequently Asked Questions
- Is Altmetric down today?
- Altmetric seems to be up and running. We've updated the status 4 minutes ago.
- I'm having issues with Altmetric, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- How can I be notified when Altmetric is having issues?
- You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when Altmetric has issues.
- Why use IsDown?
- We want to keep you updated on the status of the services that impact your company. You can setup a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
- What happens when I create an account?
- You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
- How can I pay for a subscription?
- You can go to the Billing section in your account and choose one of the plans. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
- Can I get a refund?
- We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
- Are we missing an integration?
- Contact us, and we'll add it ASAP.
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