This chart provides user-reported problems for Altmetric in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official Altmetric status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Altmetric outages and possible affected you.
Major Resolved · 2 months ago · lasted 32 minutes
The Altmetric website is currently unresponsive - we are aware of the issue and are investigating. The Explorer and all APIs should remain functioning normally.
Minor Resolved · 2 months ago · lasted about 3 hours
There is currently a delay in data processing impacting the Altmetric Explorer. The specific issues involved have been identified and our engineers are currently working to resolve the situation with a data refresh to follow once this has been fully resolved. We will update this incident before 3PM UTC
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Major Resolved · 12 months ago · lasted about 1 month
We are currently investigating an issue that is affecting the Explorer & Detail Pages. Our Incident Team is investigating and we will report back in 30 minutes.
Minor Resolved · over 1 year ago · lasted 5 months
We are currently investigating the root cause of an issue which is causing: New mentions are not visible in the Altmetric Explorer since 23:59 on 19th Oct Research outputs that have not previously been mentioned, have not appeared in the Altmetric Explorer since 23:59 on 19th Oct The Altmetric score on Publisher badges may not match the score within the Altmetric Explorer Altmetric searches may not be as performant as customers would normally experience The explorer database is usually updated on a nightly basis, this means that one update is currently missing for customers.
Major Resolved · over 1 year ago · lasted 6 months
ISP Network Outage
We are currently investigating a widespread outage affecting all of our services that seems to be due to a complete network outage of our main datacenter ISP.
Minor Resolved · over 1 year ago · lasted 8 months
Altmetric outage affecting multiple services
We are currently investigating an issue that is affecting multiple services. Our Incident Team is investigating and we will report back in 30 minutes.
Minor Resolved · over 1 year ago · lasted 8 months
Data Processing Delays - new mention processing
Our data processing infrastructure is operating with reduced resilience which is causing a slight delay when processing new Mentions. Customers may notice Mentions taking a little longer than usual to appear. No data has been lost and the system should be caught up shortly.
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