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Stats

0 incidents in the last 7 days

2 incidents in the last 30 days

Automatic Checks

Last check: 2 minutes ago

Last known issue: 7 days ago

Latest Incidents

Last 30 days

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15/06

Resolved Fastly CDN global outage

Our upstream content distribution network provider, Fastly is currently experiencing a global outage of their primary services which is critically affecting all Altmetric applications. The incident is being investigated by Fastly currently with updates available on their own status page at https://status.fastly.com/. We will update when further information becomes available.

Resolved Altmetric Explorer outage

We have identified an incident involving the main database powering the Altmetric Explorer resulting in a complete loss of functionality and are currently working on a solution to restore service. Further update will be posted at 5AM BST.

Resolved Altmetric Explorer outage

We have detected an on-going outage for the Altmetric Explorer and are currently investigating.

about 2 months ago Official incident report

Resolved Largescale incident with a number of services inaccessible

We're currently attempting to track down the reason behind a number of our services being unresponsive. Signs at the moment point towards a data centre having issues.

Resolved API outage

We are currently investigating an outage in our core APIs.

Resolved Some details pages are returning an error message

Some details pages across Altmetric are experiencing issues today, which will leave some inaccessible for the time being. We're aware of the cause, and are implement a hotfix soon. This will remove one of the tabs from "Score in Context", which will be added back as soon as our data has been reprocessed.

Resolved Explorer and Details Pages performance degradation

We've identified performance degradation issues with some of our products and we are working on a fix.

Resolved Service interruption

We are currently investigating an infrastructure incident that is causing service interruption for several Altmetric services. We will update when we have identified the cause.

Resolved Unplanned Explorer outage

We've been made aware, and resolved, an issue that affected our main load balancers causing many parts of altmetric.com to become unresponsive. We apologise for the interruption and are confident your experience should return to normal now.

11 months ago Official incident report

Resolved API Outage

We are currently experiencing issues with the main Altmetric API (this includes basic, badges and Detail pages functionality) and are currently investigating the cause.

11 months ago Official incident report

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Services Available
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Incidents registered
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Monitoring Incidents
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