Is Heap Down? Check current status

Check if Heap is down, official outages, user-reported issues, and outages map.

Current Heap status

Heap is working normally

Updated from Heap official status page

Having problems with Heap?

Heap service health. Issues reported in the last 24 hours

Working Normally
Possible Incident
Confirmed Outage

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more Heap status data.

Heap Outage Map

View Heap Outage Reports Map

Recent Heap Outages and Downtime History

IsDown has tracked 306 incidents since started monitoring Heap status in January 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.

Date Incident Duration
Oct 10, 2025
05:28 PM CEST
Minor
Heap Connect Sync Delays
Our engineering team has identified the root cause of the delayed syncs and is working on a solut...
about 18 hours
Sep 19, 2025
03:42 PM CEST
Minor
EU Temporary Data Latency
Our engineering team has identified the root cause of the delayed ingestion and is working on a s...
about 1 hour
Sep 17, 2025
09:12 PM CEST
Minor
Heap Connect Syncs: Possibility Of Stale Data
We are experiencing slightly evelated latency in our upstream data source, which will impact cust...
about 6 hours
Aug 28, 2025
06:43 PM CEST
Minor
Heap Connect Syncs: Possibility Of Stale Data (US)
We are experiencing latency in our upstream data source. Syncs running during this period may hav...
1 day
Aug 26, 2025
01:45 AM CEST
Minor
Latency in integration events impacting PA customers
We are rolling out a fix for the latency that is currently impacting integration events. New even...
about 1 hour
Aug 11, 2025
04:02 PM CEST
Minor
Integration data not syncing
We are currently investigating an issue reported with the Shopify integration. Some data from Sho...
about 10 hours
Jul 18, 2025
07:11 PM CEST
Minor
Session Replays Not Loading
We've identified an issue preventing session replays from loading correctly and are actively inve...
about 2 hours
Jul 17, 2025
05:55 PM CEST
Minor
Temporary Data Latency US - Investigating
We are currently experiencing delays in data being available in the app for some customers in the...
about 6 hours
Jul 16, 2025
10:37 PM CEST
Minor
User property data delayed in Heap app (US customers only)
User property data ingestion was delayed beginning around 10am Pacific Time. Normal ingestion has...
about 2 hours
Jul 14, 2025
08:18 PM CEST
Minor
Some users unable to login
We are currently investigating this issue.
10 minutes
Sign up to check more outage history

Heap problems reported by users

  • Chuck - It says the servers are can’t be found.

  • Janki - The website isn't loading it just says can't reach the site.

  • Adam - Everytime I try to open thebigheap.com it does not load and Everytime it does load it says something about the host and Che the status and stuff.

  • Raina - The website isn't loading and sometimes when I'm watching it randomly changes servers and takes what I was watching off .

Heap status page - All services & components

Component Status
Data Collection OK
App OK
Heap Connect OK
Integrations - Sources OK
Integrations - Destinations OK
Notifications and Alerts OK

Heap Related Services & Alternatives

Services commonly monitored together with Heap and alternatives

Slack

Slack

OK
0 incidents in the last 30 days
AWS

AWS

OK
0 incidents in the last 30 days
Zoom

Zoom

MAINTENANCE
0 incidents in the last 30 days
Cloudflare

Cloudflare

MINOR
0 incidents in the last 30 days
GitHub

GitHub

OK
0 incidents in the last 30 days
Google Maps

Google Maps

OK
0 incidents in the last 30 days
OpenAI

OpenAI

OK
0 incidents in the last 30 days
Stripe

Stripe

OK
0 incidents in the last 30 days
Google Cloud

Google Cloud

OK
0 incidents in the last 30 days
ConvertAPI

ConvertAPI

OK
0 incidents in the last 30 days
Intercom US

Intercom US

OK
0 incidents in the last 30 days
Mailgun

Mailgun

OK
0 incidents in the last 30 days
Ably

Ably

OK
0 incidents in the last 30 days
Amplitude

Amplitude

OK
0 incidents in the last 30 days
Mixpanel

Mixpanel

OK
0 incidents in the last 30 days

Analytics platform that automatically captures web and mobile app data, integrates with various tools, and provides insights through custom reports and alerts.

Monitoring Heap since January 2021

Tracking 6 Heap services and regions

Need help? Try here:
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Support at official website.
Check their official status page.

28 incidents in 2025

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Alerts 30+ minutes before official updates

Stop the Ticket Flood

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IsDown aggregates various status pages from services into a very clear dashboard. Worth every penny.
Mike S., Head of Security
 

Frequently Asked Questions

Is Heap down today?

Heap isn't down. You can check Heap status and incident details on the top of the page. IsDown continuously monitors Heap official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Heap status?

Heap is currently operational. You can check Heap status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Heap outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Heap down today or just slow?

Currently there's no report of Heap being slow. Check on the top of the page if there are any reported problems by other users.

How are Heap outages detected?

IsDown monitors the Heap official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Heap having an outage right now?

Heap last outage was on October 10, 2025 with the title "Heap Connect Sync Delays"

How to check if Heap is down?

Why use IsDown to monitor Heap instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Heap and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Heap?

IsDown and DownDetector help users determine if Heap is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Heap's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

How IsDown works?

  1. IsDown monitors official status pages

    We check the status of the services you're monitoring every few minutes. We aggregate the status and outage information and normalize it. We also collect crowdsourced information to provide early warning signs.

  2. We notify you when there is an outage

    We send you an alert whenever we detect a new incident or an update on the status of the services you're monitoring. You can customize the alerts to your needs to avoid alert fatigue.

  3. Dedicated dashboard and integrations

    Aggregate all the status information in a straightforward dashboard or internal status page. You can also send the information and alerts to your team's communication/monitoring/incident management tools, such as Slack, Datadog, Microsoft Teams, PagerDuty, and more.

Want to be informed about Heap status changes?

IsDown offers an easy way to monitor Heap with maximum flexibility

Major Outages Notifications

IsDown monitors Heap for major outages. A major outage is when Heap experiences a critical issue that severely affects one or more services/regions. When Heap marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors Heap status page for minor outages. A minor outage is when Heap experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in Heap status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

Heap publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors Heap and all their 6 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Detection

Heap and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

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