Outage in Heap
User property data delayed in Heap connect syncs (US customers only)
Resolved MinorIncident Report
Summary AI Generated
Heap experienced a 16.3-hour delay in user property updates appearing in Heap Connect syncs, affecting US customers only. The App and Heap Connect components were impacted, though data collection remained intact with no data loss. A fix was implemented and latency was recovering, with the team continuing to monitor the situation.
We are investigating delays in user property updates appearing in the Heap connect syncs for some customers. Our engineering team is working to identify the cause and restore normal processing. Data continues to be collected and no data has been lost.
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Latest Updates ( sorted recent to last )
MONITORING
4 days ago - at 10/08/2026 03:50AM
A fix has been implemented, and latency is recovering. We continue to monitor.
INVESTIGATING
4 days ago - at 10/08/2026 12:56AM
We are continuing to investigate this issue.
INVESTIGATING
4 days ago - at 10/07/2026 11:20PM
We are investigating delays in user property updates appearing in the Heap connect syncs for some customers. Our engineering team is working to identify the cause and restore normal processing. Data continues to be collected and no data has been lost.
Latest Heap outages
Salesforce integration: data-in not syncing - 9 days ago
Heap Connect Syncs: Possibility Of Stale Data - 18 days ago
Heap Connect Sync Delays - about 1 month ago
Heap Connect Syncs: Possibility Of Stale Data - about 1 month ago
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