Outage in Heap
Temporary Data Latency
Resolved MinorIncident Report
Summary AI Generated
Heap experienced a ~2.8-hour data latency issue affecting US-based customers, causing missing or delayed data to appear in reports within the app. Data collection remained fully operational throughout, with no data loss. The incident was identified and subsequently resolved by Heap engineers.
We are currently experiencing delays in data being available in the app for US-based customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 4 hours.
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Latest Updates ( sorted recent to last )
RESOLVED
about 9 hours ago - at 11/08/2026 07:46AM
This incident has been resolved.
IDENTIFIED
about 11 hours ago - at 11/08/2026 05:01AM
We are currently experiencing delays in data being available in the app for US-based customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 4 hours.
Latest Heap outages
Temporary Data Latency - 4 days ago
Delayed event-data availability in the US - 4 days ago
Data latency for some US customers - 5 days ago
User property data delayed in Heap connect syncs (US customers only) - about 1 month ago
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