Check if Heap Data Collection is down, official outages, user-reported issues, and outages map.
Heap Data Collection is working normally
Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 30 incidents for Heap Data Collection since started monitoring Heap status in January 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Heap Data Collection outages and also issues that we're started by a spike in crowdsource reports.
| Date | Incident | Duration |
|---|---|---|
|
Jul 17, 2025
05:55 PM CEST
|
Minor
We are currently experiencing delays in data being available in the app for some customers in the...
|
about 6 hours |
|
Jul 16, 2025
10:37 PM CEST
|
Minor
User property data ingestion was delayed beginning around 10am Pacific Time. Normal ingestion has...
|
about 2 hours |
|
Jul 10, 2025
02:32 AM CEST
|
Major
We are currently investigating an incident that is impacting data collection for all Heap custome...
|
5 days |
|
Apr 16, 2025
10:16 PM CEST
|
Minor
We are currently experiencing delays in data being available in the app. You may notice missing d...
|
about 2 hours |
|
Feb 12, 2025
12:49 AM CET
|
Minor
We are currently experiencing delays in data being available in the app. You may notice missing d...
|
about 1 hour |
|
Jan 16, 2025
10:46 PM CET
|
Minor
We are currently experiencing delays in data being available in the app. You may notice missing d...
|
about 10 hours |
|
Nov 20, 2024
05:01 AM CET
|
Minor
We are currently experiencing delays in data being available in the app. You may notice missing d...
|
about 2 hours |
|
Sep 23, 2024
06:30 PM CEST
|
Minor
We are currently experiencing delays in data being available in the app. You may notice missing d...
|
about 1 hour |
|
Sep 12, 2024
05:10 PM CEST
|
Minor
Our EU platform is currently experiencing delays in user data being available in the app. You may...
|
about 10 hours |
|
Sep 03, 2024
08:06 PM CEST
|
Minor
We are currently experiencing delays in data being available in the app. You may notice missing d...
|
about 8 hours |
See what users are saying about Heap Data Collection issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.
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Data Collection is a component of Heap that automatically captures every user interaction on websites or mobile apps for analysis.
Monitoring Heap since January 2021
Data Collection is part of Heap. Check the Heap's status.
6 incidents in 2025
Heap Data Collection isn't down. You can check Heap Data Collection status and incident details on the top of the page. IsDown continuously monitors Heap Data Collection official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Heap Data Collection is currently operational. You can check Heap Data Collection status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Heap Data Collection being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Heap Data Collection official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Heap Data Collection last outage was on July 17, 2025 with the title "Temporary Data Latency US - Investigating"
IsDown and DownDetector help users determine if Heap is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Heap's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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