Outage in Heap
Temporary Data Latency - Investigating
Resolved MinorIncident Report
Summary AI Generated
Heap experienced data latency issues affecting a subset of customers for 2.1 hours, causing delays in data appearing in the app and missing data in reports. Data collection continued normally and no data was lost during the incident. The issue was resolved after engineers implemented a fix and monitored the recovery.
We are currently experiencing delays in data being available in the app for subset of customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
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Latest Updates ( sorted recent to last )
RESOLVED
26 days ago - at 04/01/2026 10:39PM
This incident has been resolved.
MONITORING
26 days ago - at 04/01/2026 10:28PM
We have implemented a fix and monitoring recovery
MONITORING
26 days ago - at 04/01/2026 09:31PM
We are continuing to monitor this issue. We will post another update in 2 hours.
INVESTIGATING
26 days ago - at 04/01/2026 08:36PM
We are currently experiencing delays in data being available in the app for subset of customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
Latest Heap outages
Heap Connect Syncs: Possibility Of Stale Data (EU Only) - 28 days ago
Customers having to re-login in to Heap - about 1 month ago
We are currently experiencing delays in 3rd party integrations events being available in the app - about 1 month ago
Some customers may be experiencing errors when running queries - about 1 month ago
Partial service disruption for some Heap/PA customers - about 1 month ago
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