Is Heap App Down? Heap App Status & Outages
Heap status updated
What is Heap App status right now?
Heap App is working normally
IsDown last checked Heap App status on at . We've received 0 user reports in the past 24 hours.
Monitoring since Jan 2021
·
91 incidents caught
·
6 components tracked in real-time
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Heap App service health over the last 24 hours
This chart shows the number of user-reported issues for Heap App service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.
Outage Map
See where users report Heap App is down. The map shows recent Heap App outages from around the world.
App Outage Map
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Heap Downtime Health — Last 90 Days
In the last 90 days, Heap had 5 incidents with a median duration of 4 hours 20 minutes.
5
Incidents
0
Major Outages
5
Minor Incidents
4
hour
Median Resolution
Recent Heap App outages detected by IsDown
Full incident reports for recent Heap App outages, including timelines, affected components, and resolution details.
about 1 hour
Mar 18, 2026 at 12:34 PM
7 days
Mar 03, 2026 at 11:22 AM
about 4 hours
Jan 27, 2026 at 05:48 AM
| Title | Started At | Duration |
|---|---|---|
|
We are currently investigating this issue.
|
Mar 18, 2026 at 04:34 PM UTC
|
about 1 hour |
|
Some of our customers will see stale data in the app, and may experience queries timing out or fa...
|
Mar 15, 2026 at 04:43 PM UTC
|
about 11 hours |
|
The issue has been identified and a fix is being implemented. We are currently working to backfil...
|
Mar 03, 2026 at 04:22 PM UTC
|
7 days |
|
Some customers using Sense AI may experience degraded performance when accessing the Heap applica...
|
Jan 27, 2026 at 10:48 AM UTC
|
about 4 hours |
|
Some customers may experience query latency. Queries for some customers may take a while to load ...
|
Jan 05, 2026 at 09:47 PM UTC
|
about 1 hour |
|
We are currently investigating this issue.
|
Nov 19, 2025 at 05:04 PM UTC
|
about 11 hours |
|
Our engineering team has identified the root cause of the delayed ingestion and is working on a s...
|
Sep 19, 2025 at 01:42 PM UTC
|
about 1 hour |
|
We are currently experiencing delays in data being available in the app for some customers in the...
|
Jul 17, 2025 at 03:55 PM UTC
|
about 6 hours |
|
We are currently investigating this issue.
|
Jul 14, 2025 at 06:18 PM UTC
|
10 minutes |
|
We are currently investigating query failures across multiple clusters in the Heap App. Data coll...
|
Jun 26, 2025 at 07:14 PM UTC
|
about 4 hours |
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Frequently Asked Questions
Is Heap App down today?
Heap App isn't down. You can check Heap App status and incident details on the top of the page. IsDown continuously monitors Heap App official status page every few minutes. In the last 24 hours, there were 0 outages reported.
What is the current Heap App status?
Heap App is currently operational. You can check Heap App status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
Is there a Heap App outage now?
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Is Heap App down today or just slow?
Currently there's no report of Heap App being slow. Check on the top of the page if there are any reported problems by other users.
How are Heap App outages detected?
IsDown monitors the Heap App official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Is Heap App having an outage right now?
Heap App last outage was on March 18, 2026 with the title "Some customers may be experiencing errors when running queries"
How often does Heap App go down?
IsDown has tracked 91 Heap App incidents since January 2021.
Is Heap App down for everyone or just me?
Check the Heap App status at the top of this page. IsDown combines official status page data with user reports to show whether Heap App is down for everyone or if the issue is on your end.
How IsDown compares to DownDetector when monitoring Heap?
IsDown and DownDetector help users determine if Heap is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Heap's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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