Outage in Heap
Temporary Data Latency - Investigating
Resolved MinorIncident Report
Summary AI Generated
Heap experienced a data latency issue lasting approximately 4.4 hours, during which a subset of customers saw missing or delayed data in their reports. Data collection remained fully operational throughout, with no data loss. The issue resolved itself and was confirmed closed after a monitoring period.
We are currently experiencing delays in data being available in the app for a subset of customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 07/27/2026 10:32PM
This incident has been resolved.
MONITORING
3 days ago - at 07/27/2026 07:45PM
Latency is resolving. We are currently monitoring.
INVESTIGATING
3 days ago - at 07/27/2026 07:09PM
We are continuing to investigate the issue
INVESTIGATING
3 days ago - at 07/27/2026 06:12PM
We are currently experiencing delays in data being available in the app for a subset of customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue.
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