Outage in Heap
Delayed event-data availability in the US
Resolved MinorIncident Report
Summary AI Generated
Heap experienced a 6.2-hour incident where recent event data in the US took longer than usual to appear in analytics results due to elevated data freshness latency. Data collection remained unaffected throughout. The issue was monitored as it recovered and was fully resolved by early morning on November 4, 2026.
We are investigating an higher latency in the data freshness of recent event data in the US and recent events may take longer than usual to appear in analytics results. We will provide another update in 30 minutes. Note that the data collection is not affected.
Components affected
Heap AppTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 11/04/2026 10:39AM
This incident has been resolved.
MONITORING
4 days ago - at 11/04/2026 05:14AM
Data freshness latency is recovering, and the team is monitoring it.
INVESTIGATING
4 days ago - at 11/04/2026 05:08AM
We are continuing to investigate this issue.
INVESTIGATING
4 days ago - at 11/04/2026 04:30AM
We are investigating an higher latency in the data freshness of recent event data in the US and recent events may take longer than usual to appear in analytics results. We will provide another update in 30 minutes. Note that the data collection is not affected.
Latest Heap outages
Temporary Data Latency - about 11 hours ago
Temporary Data Latency - 4 days ago
Data latency for some US customers - 5 days ago
User property data delayed in Heap connect syncs (US customers only) - about 1 month ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
