Outage in Heap
Data latency for some US customers
Resolved MinorIncident Report
Summary AI Generated
Heap experienced a 14-minute ingestion latency issue affecting some US customers, during which data collection continued normally and no data was lost. A processing backlog caused delays in data appearing within the app. The team monitored recovery as ingestion worked through the backlog.
We have identified ingestion latency affecting some customers in the US region. Data collection is not affected, and no data has been lost. Ingestion is making progress, but the backlog has not yet cleared. We are monitoring recovery and will provide further updates.
Components affected
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IDENTIFIED
about 23 hours ago - at 11/03/2026 05:24AM
We have identified ingestion latency affecting some customers in the US region. Data collection is not affected, and no data has been lost. Ingestion is making progress, but the backlog has not yet cleared. We are monitoring recovery and will provide further updates.
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