Outage in Heap
Third party integration events latency impacting some customers
Resolved MinorIncident Report
Summary AI Generated
**Heap experienced a ~16-hour incident where third-party integration events were delayed in reaching the app, with some users potentially being split incorrectly.** The issue affected the App and Integrations - Sources components. The incident was resolved on September 23, 2026.
We have identified an issue where users may see delays in 3rd party integration events getting to the app, and potentially split users.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 09/23/2026 02:35PM
This incident has been resolved
IDENTIFIED
1 day ago - at 09/23/2026 02:54AM
We are continuing to work on a fix for this issue.
IDENTIFIED
1 day ago - at 09/22/2026 10:43PM
We have identified an issue where users may see delays in 3rd party integration events getting to the app, and potentially split users.
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