Outage in Heap
Temporary Data Latency
Resolved MinorIncident Report
Summary AI Generated
Heap experienced a data latency issue lasting approximately 12.6 hours, during which users saw missing or delayed data in their reports. Data collection remained fully operational throughout, with no data loss. Engineers investigated and resolved the incident on July 7, 2026.
We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 2 hours.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 07/07/2026 03:11PM
This incident has been resolved.
IDENTIFIED
11 days ago - at 07/07/2026 06:17AM
We are continuing to work on a fix.
IDENTIFIED
11 days ago - at 07/07/2026 04:36AM
We are continuing to work on a fix.
IDENTIFIED
11 days ago - at 07/07/2026 02:37AM
We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 2 hours.
Latest Heap outages
Dashboard and Chart loading issues - 6 days ago
Slow Queries - 16 days ago
Incoming data is delayed for customers in US. Both the Heap app and Connect are impacted. - 28 days ago
Customers with multiple environments or saved properties are experiencing loading latency - about 1 month ago
EU customers may be experiencing slightly longer-than-normal query times - about 2 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
