Outage in Heap
Some customers with Session Replay may be experiencing more limited retention in Heap
Resolved MinorIncident Report
Summary AI Generated
Heap customers using Session Replay experienced reduced data retention affecting their ability to access historical session data. The issue impacted Heap's Data Collection and App components for approximately 7.4 days. The problem was identified, a fix was implemented with data backfilling, and the incident was resolved after monitoring confirmed the solution was working properly.
The issue has been identified and a fix is being implemented. We are currently working to backfill the data and update customers as soon as possible
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 03/11/2026 01:58AM
This incident has been resolved.
MONITORING
17 days ago - at 03/09/2026 08:42AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
23 days ago - at 03/03/2026 04:24PM
The issue has been identified and a fix is being implemented. We are currently working to backfill the data and update customers as soon as possible
IDENTIFIED
23 days ago - at 03/03/2026 04:22PM
The issue has been identified and a fix is being implemented. We are currently working to backfill the data and update customers as soon as possible
Latest Heap outages
We are currently experiencing delays in 3rd party integrations events being available in the app - 8 days ago
Partial service disruption for some Heap/PA customers - 11 days ago
Heap Connect Sync Delays (EU only) - about 1 month ago
Heap Connect Syncs EU only: Possibility Of Stale Data - about 2 months ago
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