Heap status updated
Heap Connect is working normally
This chart shows the number of user-reported issues for Heap Connect service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.
See where users report Heap Connect is down. The map shows recent Heap Connect outages from around the world.
Heap Connect Outage MapIn the last 90 days, Heap had 2 incidents with a median duration of 7 hours 35 minutes.
Incidents
Major Outages
Minor Incidents
Median Resolution
Check Heap Connect status history below. IsDown detects when Heap Connect is down, tracking both official outages and user-reported issues.
| Title | Started At | Duration |
|---|---|---|
|
We are investigating an issue impacting Connect syncs to Snowflake in the EU region.
Data collect...
|
Nov 27, 2025 at 04:36 PM UTC
|
about 12 hours |
|
We are experiencing latency in our upstream data source. Syncs running during this period may hav...
|
Nov 20, 2025 at 01:21 AM UTC
|
about 3 hours |
|
You may experience some latency to a global Amazon Web Services (AWS) issue, we are working to re...
|
Oct 20, 2025 at 11:52 AM UTC
|
1 day |
|
Our engineering team has identified the root cause of the delayed syncs and is working on a solut...
|
Oct 10, 2025 at 03:28 PM UTC
|
about 18 hours |
|
Our engineering team has identified the root cause of the delayed ingestion and is working on a s...
|
Sep 19, 2025 at 01:42 PM UTC
|
about 1 hour |
|
We are experiencing slightly evelated latency in our upstream data source, which will impact cust...
|
Sep 17, 2025 at 07:12 PM UTC
|
about 6 hours |
|
We are experiencing latency in our upstream data source. Syncs running during this period may hav...
|
Aug 28, 2025 at 04:43 PM UTC
|
1 day |
|
We are currently experiencing delays for Connect Syncs. Our engineering team is currently working...
|
May 27, 2025 at 05:40 PM UTC
|
about 6 hours |
|
Our engineering team is currently working to identify a root cause and implement a solution. Ther...
|
May 02, 2025 at 08:02 PM UTC
|
about 4 hours |
|
We are currently experiencing delays for Connect Syncs.
Our engineering team is currently workin...
|
Mar 26, 2025 at 01:07 PM UTC
|
about 5 hours |
Heap Connect isn't down. You can check Heap Connect status and incident details on the top of the page. IsDown continuously monitors Heap Connect official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Heap Connect is currently operational. You can check Heap Connect status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Heap Connect being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Heap Connect official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Heap Connect last outage was on November 27, 2025 with the title "Heap Connect Sync Delays for EU customers on Snowflake"
IsDown and DownDetector help users determine if Heap is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Heap's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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