Outage in Heap
Heap Connect Syncs: Possibility Of Stale Data (US)
Resolved MinorIncident Report
Summary AI Generated
Heap Connect experienced upstream data source latency for approximately 4.3 hours, causing syncs to potentially return stale data. A fix was implemented and monitored before the incident was fully resolved.
We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 08/12/2026 10:59PM
This incident has been resolved.
MONITORING
9 days ago - at 08/12/2026 10:39PM
We are continuing to monitor for any further issues.
MONITORING
9 days ago - at 08/12/2026 09:33PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
9 days ago - at 08/12/2026 08:43PM
We are continuing to work on a fix for this issue.
IDENTIFIED
9 days ago - at 08/12/2026 07:49PM
We are continuing to work on a fix for this issue.
IDENTIFIED
9 days ago - at 08/12/2026 06:42PM
We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.
Latest Heap outages
Heap Connect Syncs: Possibility Of Stale Data - 6 days ago
US connect customers: possibility of stale data - 9 days ago
Heap Connect Syncs: Possibility Of Stale Data - 16 days ago
Temporary Data Latency - Investigating - 25 days ago
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