Outage in Heap
Heap Connect Syncs: Possibility Of Stale Data
Resolved MinorIncident Report
Summary AI Generated
Heap Connect experienced upstream data source latency over approximately 46.6 hours, causing syncs to return stale data for US Connect customers. Ingestion latency returned to normal levels partway through the incident, though affected customers continued to see stale data until their next sync completed. The incident was fully resolved on August 17, 2026.
We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update in 2 hours.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 08/17/2026 01:03PM
This incident has been resolved.
MONITORING
5 days ago - at 08/16/2026 02:59PM
US Data Lake ingestion latency is now back within nominal values. Some US Connect customers may still see stale data, but all customers will see fresh data upon their next sync
IDENTIFIED
6 days ago - at 08/15/2026 04:26PM
We are continuing to work on a fix for this issue.
IDENTIFIED
6 days ago - at 08/15/2026 02:32PM
We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update in 2 hours.
Latest Heap outages
Heap Connect Syncs: Possibility Of Stale Data (US) - 9 days ago
US connect customers: possibility of stale data - 9 days ago
Heap Connect Syncs: Possibility Of Stale Data - 16 days ago
Temporary Data Latency - Investigating - 25 days ago
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