Outage in Heap
Heap Connect Syncs: Possibility Of Stale Data
Resolved MinorIncident Report
Summary AI Generated
**Heap Connect Sync Outage – Stale Data** An issue with upstream data sources caused Heap Connect syncs to serve stale data for approximately 23 hours. While many syncs retried automatically, some customers continued to see outdated data until scheduled syncs completed. The issue was fully resolved with all syncs confirmed operating normally.
We have identified and resolved an issue affecting upstream data sources for connect syncs.
While many syncs have automatically retried, some customers may still be observing stale data.
Upcoming scheduled syncs should resolve the staleness issue, and we expect complete resolution within 24 hours.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 08/29/2026 12:56PM
Our monitoring shows that all syncs are still operating normally,
and no remaining customer should observe staleness issues at this time.
MONITORING
2 days ago - at 08/28/2026 01:42PM
We have identified and resolved an issue affecting upstream data sources for connect syncs.
While many syncs have automatically retried, some customers may still be observing stale data.
Upcoming scheduled syncs should resolve the staleness issue, and we expect complete resolution within 24 hours.
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