Outage in Heap
US connect customers: possibility of stale data
Resolved MinorIncident Report
Summary AI Generated
Heap Connect experienced data latency for US customers over approximately 2 hours, causing syncs to return stale data. The latency was resolved and data was set to automatically catch up during the next scheduled sync. The incident was fully resolved shortly after recovery was confirmed.
We are experiencing latency in data getting to connect syncs. Any syncs running during this time may get stale data.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 08/12/2026 06:39AM
This incident has been resolved
MONITORING
9 days ago - at 08/12/2026 05:47AM
Latency is recovered, we continue to monitor. Your data will automatically catch up during the next regularly scheduled sync.
IDENTIFIED
9 days ago - at 08/12/2026 04:35AM
We are experiencing latency in data getting to connect syncs. Any syncs running during this time may get stale data.
Latest Heap outages
Heap Connect Syncs: Possibility Of Stale Data - 6 days ago
Heap Connect Syncs: Possibility Of Stale Data (US) - 9 days ago
Heap Connect Syncs: Possibility Of Stale Data - 16 days ago
Temporary Data Latency - Investigating - 25 days ago
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