Outage in Heap
Heap Connect Sync Delays
Resolved MinorIncident Report
Summary AI Generated
Heap experienced a 44-minute incident where Connect Syncs were delayed. The engineering team identified the issue, deployed a fix, and monitored latency recovery before fully resolving the incident.
We are currently experiencing delays for Connect Syncs.
Our engineering team is currently working to identify a root cause and implement a solution.
We will post an update in 30 minutes.
Components affected
Heap ConnectTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 09/11/2026 04:19AM
This incident has been resolved.
MONITORING
2 days ago - at 09/11/2026 04:07AM
A fix has been deployed and we are monitoring. Latency is starting to recover.
MONITORING
2 days ago - at 09/11/2026 03:53AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
2 days ago - at 09/11/2026 03:39AM
We are currently experiencing delays for Connect Syncs.
Our engineering team is currently working to identify a root cause and implement a solution.
We will post an update in 30 minutes.
Latest Heap outages
Heap Connect Syncs: Possibility Of Stale Data - 16 days ago
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Heap Connect Syncs: Possibility Of Stale Data (US) - about 1 month ago
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EU hosted | Heap Charts and Dashboards results not loading - about 1 month ago
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