Outage in Amplify

Phone Support Issues

Resolved Minor
April 22, 2024 - Started 11 days ago - Lasted 38 minutes
Official incident page

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Outage Details

Our phone service provider has an issue impacting audio quality on inbound/outbound calls. As a result, if you place a call to our Customer Support team, you or the agent on the other end may experience a disruption in service. In the meantime, we advise that you reach out to our Customer Support teams via email (help@amplify.com) or the chat platform embedded within each product. We apologize for this inconvenience and hope to see resolution on the part of our phone service provider soon!
Components affected
Amplify Customer Support
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 04/22/2024 05:08PM

This incident has been resolved.

INVESTIGATING 11 days ago - at 04/22/2024 04:39PM

Our phone service provider has an issue impacting audio quality on inbound/outbound calls. As a result, if you place a call to our Customer Support team, you or the agent on the other end may experience a disruption in service.

In the meantime, we advise that you reach out to our Customer Support teams via email (help@amplify.com) or the chat platform embedded within each product.

We apologize for this inconvenience and hope to see resolution on the part of our phone service provider soon!

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