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Outage in Amplitude

Data Processing latency

Resolved Minor
May 02, 2023 - Started almost 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

From 7:19 AM PT May 2nd 2023, our data processing component is experiencing a latency up to one hour and ten minutes. We have identifies the issue and working on deploying a fix. We expect no data loss during this window and further actions are not required from our customers.
Components affected
Amplitude Data Processing

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 05/02/2023 07:37PM

From 7:19 AM to 12:35 PM PT on May 2nd, 2023, our data processing component encountered a delay of up to 1 hour and 42 minutes, which is reflected in our charts, cohorts, and export integrations. There was no loss of data during this incident, and our customers do not need to take any further action.

The issue was caused by a large volume of writes to one of our databases, hence we have implemented an aggregation/throttling mechanism to prevent it from happening again in the future.

MONITORING almost 3 years ago - at 05/02/2023 07:03PM

We have deployed a fix and monitoring the system to clear the backlogged data.

IDENTIFIED almost 3 years ago - at 05/02/2023 04:55PM

From 7:19 AM PT May 2nd 2023, our data processing component is experiencing a latency up to one hour and ten minutes. We have identifies the issue and working on deploying a fix.
We expect no data loss during this window and further actions are not required from our customers.

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