Outage in AppNeta

AppNeta - Usage - Packet Capture Downloads Not Working

Resolved Maintenance
March 11, 2022 - Started almost 4 years ago - Lasted 20 days
Official incident page

Incident Report

AppNeta Engineering has identified an issue whereby packet captures in the Usage sub-system are unable to be downloaded. We are investigating this issue and will post updates here.
Components affected
AppNeta Usage Monitoring

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Latest Updates ( sorted recent to last )
MONITORING almost 4 years ago - at 03/11/2022 08:35PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 4 years ago - at 03/11/2022 08:06PM

AppNeta Engineering is initiating emergency maintenance against the Usage sub-system to mitigate this issue. During this time, The Usage sub-system may be unavailable.

INVESTIGATING almost 4 years ago - at 03/11/2022 12:31AM

AppNeta Engineering has identified an issue whereby packet captures in the Usage sub-system are unable to be downloaded. We are investigating this issue and will post updates here.

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