Outage in AppNeta

AppNeta - Usage - Packet Capture Downloads Not Working

Resolved Maintenance
April 05, 2022 - Started about 3 years ago - Lasted about 2 hours
Official incident page

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Outage Details

AppNeta Engineering has identified an issue whereby packet captures in the Usage sub-system are unable to be downloaded. We are investigating this issue and will post updates here.
Components affected
AppNeta Usage Monitoring
Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 04/05/2022 05:21PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 3 years ago - at 04/05/2022 04:47PM

AppNeta Engineering is initiating emergency maintenance against the Usage sub-system to mitigate this issue. During this time, The Usage sub-system may be unavailable. An update will follow once this operation has been completed.

IDENTIFIED about 3 years ago - at 04/05/2022 04:19PM

AppNeta Engineering has planned a remediation for this issue and will implement it shortly.

INVESTIGATING about 3 years ago - at 04/05/2022 03:26PM

AppNeta Engineering has identified an issue whereby packet captures in the Usage sub-system are unable to be downloaded. We are investigating this issue and will post updates here.

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